Shipping

Shipping Policy

General Shipping

  • We are able to ship anywhere within the United States
  • Orders will ship Monday - Friday (Please allow extra time for order processing)
  • Occasionally, some items within your order may ship separately. You will never be charged more for shipping and handling if this applies to your order.
  • We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific date/time. We encourage you to ship all items to a permanent address in order to ensure successful delivery.

International Shipping

We do not offer shipping internationally at this time. 

Shipping Multiple Orders

If multiple orders are placed on the same day, they cannot be combined and will ship separately. 

Shipping to Multiple Locations

At this time, we cannot split an order and ship items to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address. 

Address Changes

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order. Feel free to reach out if you need to make any changes, but we cannot guarantee we will be able to accommodate any requests.

Customer Service Hours

Our customer service team is available Monday through Friday 10am – 4pm CST. If you send an email outside these hours, our customer service team will contact you the next business day. 

Damaged/Missing Items

We do our best to ensure all items meet our standards, but in the unlikely chance that merchandise is defective or damaged in shipment, please do not use the items until a claim can be submitted.

If the packaging appears opened or damaged upon receiving your order, please notify the customer service team immediately by reaching out to ladybirdtaco@merchalacarte.com. Before reaching out, please:

  • Check the contents of your package against the confirmation email and verify that you received all items that were ordered
  • Retain all packaging materials if items are damaged or missing
  • Take pictures of the damaged/missing items along with any damaged packaging to provide to the customer service team

If you have any questions or issues, please contact us via email at ladybirdtaco@merchalacarte.com.